jl16.com Privacy Policy

Welcome to the jl16.com Privacy Policy. jl16.com ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the jl16.com website, mobile platform, games, and related services (collectively, the "Platform").

This Privacy Policy explains what personal data we collect from you, why we collect it, how we use and protect it, with whom we may share it, and what rights you have in relation to your personal data. It applies to all users of the jl16.com Platform, including registered players and visitors based in the Philippines.

jl16.com processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. We are also guided by applicable PAGCOR regulations concerning player data management and anti-money laundering (AML) requirements.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal data is:

As the data controller, jl16.com determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact our DPO directly at any time using the contact details above.

jl16.com collects personal data from you in several ways — directly when you register or interact with the Platform, automatically through your use of the Platform, and occasionally from third-party sources. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming assessments or as mandated by applicable law.

jl16.com uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data include:

• Account Management: To create, maintain, and manage your jl16.com player account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full range of jl16.com Platform features.
• KYC and AML Compliance: To verify your identity, source of funds, and comply with anti-money laundering obligations under Philippine law and PAGCOR regulations.
• Responsible Gaming: To monitor gaming behaviour, identify signs of problem gambling, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Legal Compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and lawful requests from government authorities.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the jl16.com Platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about jl16.com, where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.

Under the Data Privacy Act of 2012, jl16.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your jl16.com account and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, Platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as marketing communications and non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jl16.com does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game Software Providers: Licensed game developers and content providers whose games are available on the jl16.com Platform, to the extent necessary for game operation and fairness auditing.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the Platform under strict confidentiality obligations.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory mandate.
• Professional Advisers: Lawyers, auditors, and accountants engaged by jl16.com, subject to professional confidentiality obligations.

All third parties with whom jl16.com shares personal data are required to process that data in accordance with applicable data protection laws and our data processing agreements. We do not permit third parties to use your data for their own independent marketing purposes.

jl16.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account, and for a period of five (5) years following account closure, in accordance with PAGCOR and AML regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC and Verification Documents: Retained for five (5) years following account closure or the completion of the relevant verification process.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or opt out of marketing communications.
• Technical and Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

jl16.com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jl16.com Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Multi-factor authentication options for player accounts to prevent unauthorised access.
• Continuous monitoring of Platform systems for suspicious activity and potential security incidents.
• Staff training on data protection obligations and security best practices.

While jl16.com takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your own account credentials and for notifying us immediately of any suspected unauthorised access.

jl16.com uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session management, authentication, and security cookies. They cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised information about how visitors use the Platform, such as pages visited and time spent. This data helps us improve Platform performance and user experience.
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity, protect against bot traffic, and maintain the integrity of the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jl16.com Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described above.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jl16.com. You may exercise any of these rights by contacting our Data Protection Officer at [email protected].

jl16.com will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it. We may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

The jl16.com Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jl16.com does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jl16.com Platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of available parental control tools to prevent access to gambling platforms.

jl16.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the jl16.com Platform informing users of the change.
• Where required by law, seek your renewed consent for any new processing activities.

We encourage you to review this Privacy Policy periodically to stay informed about how jl16.com protects your personal data. Your continued use of the Platform following the posting of changes constitutes your acknowledgement of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jl16.com, please contact us through any of the following channels:

• General Privacy Enquiries: [email protected]
• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available within the jl16.com Platform after login.
• FAQ: Visit our FAQ page for answers to common questions.

Our Data Protection Officer is available to assist you with any data privacy concerns and to ensure that jl16.com's data processing activities remain compliant with the Data Privacy Act of 2012 and all applicable NPC issuances.

For concerns related to responsible gaming or account restrictions, please visit our Responsible Gaming page.